Privacy & Security

jl99 Privacy Policy — Our Full Commitment to Protecting Your Information

Your privacy is our top priority at jl99. This policy clearly explains how your personal information is collected, stored, and used.

Last Updated: January 2026
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Encryption Protection

All your data is protected with 128-bit SSL encryption — bank-grade security that keeps your information safe at all times.

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Not Sold to Third Parties

Jl99 never sells your personal information to third parties. Your data is used solely to improve and deliver our services.

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Your Control

You can request to view, correct, or delete your data at any time. You have full control over your information.

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Cookie Transparency

Every cookie used and the reason for it is clearly disclosed. You have the option to disable non-essential cookies.

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KYC Security

Identity verification documents are stored on secure servers and are not shared with anyone except where required by law.

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Breach Notification

In the event of any data security incident, jl99 will notify affected members immediately in accordance with its legal obligations.

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By registering or using jl99, you agree to this Privacy Policy. We are fully transparent about how your information is protected — no hidden terms.

1Introduction and Scope

This Privacy Policy applies to all services, websites, and mobile versions of the jl99 platform. It explains what information we collect, why we collect it, how it is stored, and what rights you have over your data.

Jl99 complies with applicable data protection laws in Bangladesh and international privacy standards. We believe your personal information belongs to you — we only collect what is necessary to provide our services.

If any part of this Privacy Policy is unclear, feel free to ask our support team. We are happy to explain it in plain, simple terms.

2What Information We Collect

Jl99 collects only the information that is necessary. We never ask for irrelevant or excessive data. The details of what we collect are outlined below:

Information Collected at Registration:

  • Full Name and Date of Birth
  • Mobile Number and Email Address
  • Residential Address
  • Preferred Currency and Language

During Identity Verification (KYC):

  • Copy of National ID or Passport
  • Selfie or Photo of Your Face (If Required)
  • Proof of Address (utility bill, bank statement)

Information Collected Automatically During Use:

  • IP Address & Device Information
  • Browser Type and Operating System
  • Time Spent on the Site and Pages Visited
  • Transaction History and Gaming Activity

We never store your full payment card number or PIN. Payment details are processed directly through secure payment gateways.

3Why and How We Use Your Information

Jl99 uses your information only for specific, legitimate purposes. It is our policy to be transparent about why each piece of information is collected.

  • To create and manage your account
  • For Identity Verification and Fraud Prevention
  • To process financial transactions
  • To Ensure Platform Security
  • To provide customer support services
  • To meet legal and regulatory obligations
  • To customize our services according to your preferences
  • To Ensure Responsible Gaming
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You can opt out of promotional emails and SMS at any time. Go to Account Settings to update your notification preferences.

4Information Retention and Protection

Jl99 stores your information on secure, encrypted servers. Our data centers operate in compliance with international security standards (ISO 27001).

All account data is protected with SSL/TLS encryption. Payment information is processed in accordance with PCI DSS standards.

  • Data for Active Accounts Is Retained for as Long as the Account Remains Open
  • Even after account closure, data may be retained for up to 5 years as required by law
  • Security Logs Are Typically Retained for Up to 12 Months
  • Regular Security Audits Are Conducted

No organization can guarantee 100% security on the internet. However, jl99 maintains the highest level of technical protection and responds quickly to any security incidents.

5Who Your Information Is Shared With

Jl99 never sells your information. However, in limited circumstances, certain information may be shared with trusted partners:

  • Payment Providers: Financial Information Required for Transaction Processing
  • Identity Verification Services: Required Documents for KYC Verification
  • Legal Authorities: Under a Valid Court Order or Legal Obligation
  • Technology Service Providers: Contractual Partners for Platform Operations

All third-party partners are bound by strict confidentiality agreements. They may only use information for specified purposes and are not permitted to share it elsewhere.

Jl99 never sells or transfers your information to third parties for advertising or commercial gain.

6Cookies & Tracking Technologies

The jl99 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the site's performance.

Types of cookies we use:

  • Essential Cookies: For Login Sessions and Security — Cannot Be Disabled
  • Performance Cookies: For Monitoring Site Speed and Errors
  • Functional Cookies: To remember your preferences (language, currency)
  • Analytics Cookies: To Understand How the Site Is Being Used

You can disable non-essential cookies through your browser settings. However, some features may not function correctly as a result.

7Your Right to Your Information

As a jl99 member, you have several important rights regarding your personal information. We respect these rights and aim to respond to all requests within 30 days of receipt.

Your Rights Description How to Do It
Right to Access Your Information Right to know what information we hold about you Email Support
Right to Rectification Right to Correct Inaccurate or Outdated Information Account Settings or Support
Right to Erasure Request Deletion of Information Under Specific Circumstances Contact the Support Team
Restriction of Processing Request to Restrict Use of Information for Specific Purposes Contact the Support Team
Portability Right to Request a Copy of Your Data Submit a Support Request
Right to Object Object to Certain Types of Processing Contact the Support Team
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Certain data may not be deletable due to legal obligations. For example, financial transaction records must be retained for a specified period as required by law.

8Third-Party Links and Services

Jl99's platform may at times use third-party payment gateways or game providers. These third parties may have their own privacy policies that differ from jl99's.

Jl99 is not responsible for how third-party services handle your information. However, we only work with reputable, recognized partners who comply with international data protection standards.

  • Game software providers (Evolution Gaming, Pragmatic Play, etc.)
  • Payment Processing Providers
  • Identity Verification Agencies
  • Fraud Detection Services

9Privacy of Minors

Jl99 strictly enforces an 18+ policy. We do not knowingly collect information from anyone under the age of 18. Age verification is mandatory at registration.

If we become aware that information has been inadvertently collected from a minor, that information will be deleted immediately and the account will be closed.

Parents are advised — if you believe your child is using a jl99 account, please contact our support team immediately. We will act promptly.

10Privacy Policy Updates

Jl99 may update this Privacy Policy from time to time — due to changes in law, the introduction of new services, or technical improvements. For significant changes, we will notify members by email or through a platform notification.

Continued use of jl99 after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page periodically.

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The latest version of this Privacy Policy was updated in January 2026. Contact our support team if you would like to view a previous version.

11Contact Us

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact the jl99 support team. We take every request seriously.

  • Live Chat: Click the chat icon on any page of the platform (24/7)
  • Email: [email protected] — for privacy-related requests
  • General Support: [email protected]
  • Response Time: Typically Within 24–72 Hours

Protecting your privacy rights is our responsibility. If you believe jl99 has violated this policy, please notify us immediately — we will investigate and take the necessary action.

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Your Privacy is Our Responsibility

Join jl99 with confidence — your information is protected, your gaming is secure.

SSL Encrypted Your Information Is Never Sold In Your Control
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